We are not actively recruiting for this position at this time, however, we are always glad to accept applications and resumes from qualified individuals who are intersted in joining our team of veterinary professionals. If you would like to be considered for a future recruitment, please submit your cover letter and resume and if you meet the minimum qualifications, your application will be kept on file.
Part-Time or Full-Time Veterinary Receptionist
Job Overview: The Veterinary Receptionist is responsible for assisting and executing tasks required to maintaining client communications, patient care, and hospital inventory as determined by veterinarians.
Essential Requirements of Position:
Welcoming Clients: Knowing client and patient names and the reason for their visit, assisting with coffee, restroom, etc, smile and be empathetic and comforting
Phones: Place priority on answering the phone before the 4th ring, ensure that appropriate coverage exists to phones are never left unanswered, check and process voicemail, triage phone calls for techs and DVMs and degree of urgency. Process all client phone requests and document all phone conversations with clients in the medical record.
Appointment scheduling: Scheduling new and existing patients on the phone and in person, collecting data, placing reminder calls 1 day before, making recheck appointments at the time of check-out, and tracking and rescheduling cancelled appointments.
Medical Records: Recording all conversations with clients in the medical records, recording messages and patient updates, obtaining medical records from referring practices, alerting referring practices of patients euthanized at our practice, fax records when requested
Housekeeping: Maintain a clean and tidy reception desk and lobby, free from animal hair and bodily waste, ensure coffee station is clean and stocked, assist technicians in cleaning the exam rooms.
Fax/email/mail: Mail medications, information, etc to clients, other practices, etc., answer or triage emails in general contact box, alert DVMs to incoming faxes via email, process incoming mail, ensure outgoing mail is retrieved by post office
Social Media: Create Facebook and twitter posts on behalf of the practice, assist clients in filing out Social Media Waiver, take photos of each pet for the record
Financial Management: Collect payment at the time of service, assist clients with filing out CareCredit applications, settle merchant credit machine at the end of each day, maintain accurate financial records regarding the cash drawer, compile daily checks and credit card reports and give to Practice Owner at the end of the day unless instructed otherwise.
We are looking for a compassionate individual, preferably with veterinary experience, who will place the needs of the client and the patient first at all times. The chosen individual will be understanding of the variety emotional states our clients may be in and be able to adjust their communication accordingly.
A preferred candidate will have at least 1 year experience as a veterinary receptionist or significant customer service experience in the medical or dental field. Since client service is a core aspect of this position, exemplary communication skills and a compassionate personality will be crucial to your success in this role. We are looking for someone who wants a long-term position in a friendly, busy environment.
We appreciate how hard our staff works for us, and reward them with competitive wages and a very generous benefits package.
Please note that while we are friendly, we are also very busy, so please no phone calls regarding this position.